What are your prices?
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.
How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.
What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.
Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
What online communication tools does you have?
Our company's online communication tools include Tel, Email, Whatsapp, Twitter, Facebook., LinkedIn, WeChat.
Can you send me your product catalogue?
Yes, we have many cookware products, brand or non-brand, please feel free to contact us, we can give you the latest goods and hot sales.
Can I check or visit your factory?
Yes, welcome to visit our factory, or we can show you by 3D VR version or by our live streaming every week,or by video call.
What is the average lead time?
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
What testing equipment do you have?
The laboratory has Coating thickness measuring instrument, salt spray test chamber, Constant temperature heating chamber, Handle torsion tester as testing equipment. At the same time, we have established cooperative relations with testing institutions, which can quickly acquire more test indicators.
Do you provide return and exchange service？
Yes,if any quality problems after you receiving the goods, We’ll ship the replacement; if the parcels lost or damaged due to human causes on shipping.
Which regions does your market mainly cover?
Decades of unremitting efforts have made our products sell well more than 30 countries and areas in global. Such as North American, South American, European, Middle East, South-East Asian and etc.
Does your company participate in the exhibition? What are the specifics?
Yes, the exhibitions we participate are Kitchen-Bathroom&Houseware World Expo,International Catering Equipment and Kitchenware Exhibition and etc.
What is your complaint hotline and email address?
If you have any dissatisfaction, please send your question to sales@neokay.com.
We will contact you within 24 hours, thank you very much for your tolerance and trust.
